• 30-Day Return Policy

    You have 30 days from the date of delivery to return eligible items for a refund. To qualify, returned products must be:

    • In new condition
    • Undamaged and clean
    • In the original packaging, with all included parts and accessories

    We strongly recommend holding onto the original box and inserts during your evaluation period.

  • Non-Returnable Items

    For health and safety reasons, certain products are not eligible for return. These include, but are not limited to:

    • Opened or used hygienic products (unless specifically listed as eligible for return)
    • Custom-ordered or special-order items
    • Items clearly marked as “Non-Returnable” at the time of purchase

  • Specific Non-Returnable Products

    The following items are not returnable under any circumstances:

    • AltiCare Raised Toilet Seat

Restocking Fees

To ensure the continued quality and safety of our equipment, the following restocking fees apply:

  • 15% fee for items returned unopened
  • 25% fee for hygienic items that have been opened or used

These fees help cover the cost of inspection and disposal of the Hygienic Item.

  • Return Shipping

    Customers are responsible for return shipping costs.
    We’re happy to provide a prepaid return label for convenience, the cost of the label will be deducted from your refund.

  • Refund Timing

    Once your return is received and inspected, we’ll process your refund within 3 to 5 business days. Refunds are issued to the original payment method used at checkout.

  • Order Cancellations

    If your order has already shipped, it will need to be returned using the process above and restocking fees may apply.

Need Help?

Not sure if your item qualifies or have a question about the return process? Our team is here to guide you every step of the way. Contact Us anytime... we’re always happy to help.