A Climbing Steps Company
1661 N Dixie Highway
Pompano Beach, FL 33060
(954) 699-0527 firstname.lastname@example.org
Frequently Asked Questions
Currently, we don't provide rental services for patient lifts, however this is something we are working on developing.
Yes, at Climbing Steps, Inc., our products are backed by a robust warranty. The frames welds are covered for a lifetime, and all parts have a 180-day warranty starting from the purchase date. For a detailed overview of our warranty policy, please visit our dedicated warranty page.
We facilitate a hassle-free returns process. Unopened boxes are eligible for a 7-day return policy, no questions asked. However, for opened boxes, due to hygiene considerations, certain goods like lifting slings or bathing/toileting products (e.g., commodes, cushions) cannot be returned. For accepted returns, ensuring you have the original packaging and inserts is essential; otherwise, a 15% restocking fee might apply. For complete details, please refer to our returns page.
Accessing our user manuals and instructional guides is easy. Simply visit our downloads page, where you'll find specifications, informative materials, manuals, and more. Additionally, we offer video guides available on our video page for added assistance.
We typically ship most orders via Federal Express or UPS, delivering straight to your doorstep within 3-5 business days. For comprehensive information regarding shipping, please refer to our shipping details page.
Yes, we do offer payment plans, including interest-free options for those who qualify. To check if you qualify for these plans, please visit the product page of your choice or reach out to us for further assistance.
In most cases, our patient lifts aren't covered by insurance or Medicare. However, we encourage you to contact your insurance provider to explore any potential reimbursement options. Additionally, for those who qualify, we offer free monthly payment plans. Please feel free to get in touch with us for any queries or assistance in this regard.