Warranty

Greetings and Welcome!

At Climbing Steps, Inc., your safety, comfort, and satisfaction are at the heart of everything we do. We're thrilled that you've chosen our innovative solutions to help navigate life's steps. Our warranty policy is designed to provide you with peace of mind, knowing that we stand firmly behind the quality and reliability of our products.

Scope of Warranty

This Warranty extends to products purchased directly from Climbing Steps, Inc. through our official websites: www.mobilestairlift.com, www.mobilepatientlift.com, and www.voltstair.com. It covers any physical goods purchased from us.

Coverage Details

Under this Warranty, any defects in materials or workmanship under normal use are fully covered. Should you encounter any issues within the Warranty Period, we are committed to repairing or replacing, free of charge, any products or parts that are found to be defective due to materials or workmanship.

Resolution Process

In the event of a defect, Climbing Steps, Inc. will repair or replace the affected product or part with either new or refurbished items, at no cost to you. Our aim is to ensure your complete satisfaction and to keep your equipment running flawlessly.

Duration of Coverage

The Warranty Period offers a 180-day warranty on all products or parts from the date of purchase. Should a product or part be repaired or replaced, the new item will carry the remainder of the original product's warranty or 180 days from the date of repair or replacement, whichever is longer.

Exclusions

This Warranty does not cover issues resulting from abnormal conditions, misuse, accidents, alterations, unauthorized repairs, or other damage not caused by defects in material or workmanship. 

How to Get Support

If you require warranty service, please reach out to us for an evaluation of the issue and guidance on the best resolution. Our dedicated team is here to ensure your experience with our products is outstanding.

Contact Us

For any questions or to initiate a warranty claim, please contact:

Climbing Steps, Inc.

Customer Care Team

Email: info@climbingsteps.com

Phone: (212) 366-5483

Thank you for trusting Climbing Steps, Inc. to support your journey. We're here to ensure that every step you take with our products is safe, comfortable, and enriching.

 

Freedom Patient Lift and Freedom Aqua Patient Lift Warranty Statement

For the Freedom and Freedom Aqua, Climbing Steps, Inc. extends the following warranty coverage, reflecting our commitment to quality and your satisfaction:

  • Electronics: Covered for 6 months from the date of purchase for defects in material or workmanship.
  • Welds: Enjoy a Lifetime Warranty, guaranteeing the structural integrity of our products.
  • Wheels & Back: Subject to wear and tear, not covered under the limited warranty but designed for durability.

 

Bridge Warranty Statement

Our Bridge product comes with dedicated warranty protections designed to ensure reliability and performance:

  • Electronics & Battery: Protected against defects in materials and workmanship for 1 year, ensuring your peace of mind.
  • Pads: Recognized as subject to wear and tear, these components are crafted for endurance but not covered by the limited warranty.

 

Helpup Warranty Statement

Helpup is supported by Climbing Steps, Inc. with a warranty that covers the essentials:

  • Pump: 6 months coverage for any manufacturing defects, ensuring operational reliability.
  • Seams: Backed by a 1-year warranty, reflecting our confidence in their durability.
  • Plastic Components: Though subject to wear and tear, designed with quality in mind for lasting service.

 

Sit-Stand Warranty Statement

For Sit-Stand, we offer a robust warranty to accompany its innovative design:

  • Welds: A Lifetime Warranty underscores our commitment to structural excellence.
  • Pad & Wheels: While these parts are prone to wear and tear, they're engineered for resilience and long-term use.

 

Airlift Warranty Statement

Airlift by Climbing Steps, Inc. is protected by a warranty tailored to its unique features:

  • Pump: A 6-month warranty covers manufacturing defects, ensuring reliable operation.
  • Seams: With a 1-year warranty, we stand behind the quality and durability of our craftsmanship.
  • Plastic Components: Designed for durability, these parts are nevertheless subject to wear and tear.

 

Argo Warranty Statement

Argo benefits from focused warranty coverage, reflecting our dedication to quality and innovation:

  • Electronics: Enjoy peace of mind with a 1 year warranty against defects in materials and workmanship.
  • Welds: Our Lifetime Warranty on welds demonstrates our commitment to lasting quality and your safety.

 

These product-specific warranties complement our general policy, showcasing Climbing Steps, Inc.'s dedication to excellence and customer support. For any warranty service or questions, please refer to our general contact details, ensuring a seamless and supportive experience.