Returns Policy

At Climbing Steps, we value your satisfaction and aim to make your shopping experience as seamless as possible. Below are our return guidelines designed to give you confidence when purchasing from us.

 

• 10-Day Return Window: You can return any item within 10 days of purchase. If the item is unopened, there is a 15% restocking fee. All sales are final after this 10-Day return window.
  
  
• Opened Items: Items that have been opened can still be returned but will incur a 25% restocking fee.
  
  

•  Hygienic Disposal Fee: For hygienic items (e.g., lifting slings, bathing or toileting products) that have been opened, a 25% hygienic disposal fee will be applied. This fee covers the safe and responsible disposal of the product.
  
  
• Unopened Hygienic Items: If the hygienic item is unopened, it can be returned with a 15% restock fee.
  
  

 

• Return Shipping Responsibility: For all returns, return shipping is the responsibility of the buyer. If you need assistance with return shipping, we can provide a return shipping label, and the cost will be deducted from your refund.
  
  
  

• Order Cancellations: Orders canceled after shipping will be treated as a return, requiring a return request through our website.
  
  

 

• Original Payment Method: Any refunds will be processed using the original payment method used for the purchase.
  
  

 

We’re here to assist you with any questions or concerns regarding shipping and returns. Please don’t hesitate to contact us—we're happy to help!